(a)Video and Photography Work – Once the first draft of photos or video is created and delivered to client, there are no refunds for any reason. We will work with you on getting these creative works to where you are happy with accepting delivery (within our service description provided on our website), but once the work is done on the initial draft provided to the client, we can not provide refunds. This is not a “don’t pay unless you like it” service.

(b)Due to the nature of working with third party platforms like Facebook, Instagram, Twitter, and LinkedIn, sometimes we have no control over issues that may occur such as disconnections or password changes. If you change your password, you are asked to report the change to Bridge Stacks immediately as not to interrupt your service. It is good practice to check your accounts and our work at least once a week, also to provide us direction and feedback. In the case of a disconnect, or inability for us to access the account to post, the client agrees to not hold Bridge Stacks liable. As long as we have access to one platform and are posting according to schedule, we are fulfilling our service as described. If we have access to no platforms, we will make up any missed posts by posting two times a day until the accrued missed posts have been made up. Missed posts due to lock out by no fault of Bridge Stacks is not grounds for a refund.

(a)Bridge Stacks will provide Services to Client in accordance with Bridge Stacks`s standard policies and procedures. Bridge Stacks reserves the right to reject Clients for any other reason, in Bridge Stacks`s sole discretion. Bridge Stacks will be responsible for all aspects of providing the Services.

(b)All Bridge Stacks rules, policies and operating procedures concerning privacy, pricing, customer service, and all other aspects of the Services will apply, and Bridge Stacks may change its rules, policies and operating procedures from time to time in its sole discretion.

(a)All fees for Services provided to Clients are due and payable in full, in advance of provision of Services. A valid credit card for monthly payment of fees shall remain securely on file to cover monthly recurring charges for service.

(b)Initial charges for service will be paid in advance of service. Thereafter, Bridge Stacks will attempt to charge the Client's credit card on the monthly anniversary date of the client's first ordering services. Charges not paid by the due date for any reason will result in a suspension of Services until full payment is received. Suspension of Services for non-payment will not result in a proration of fees.

(c)Except in the case of a material breach of this agreement by Bridge Stacks, Bridge Stacks does not issue refunds of any fees for any reason. Fees due to Bridge Stacks are not contingent upon any form of marketing results. Client is paying for time and work performed.

(d)Cancellations are required in writing by email to our billing department (info@bridgestacks.com) by client’s next billing date. Cancellations need to be processed and confirmed by our billing department. Cancel requests sent to employees outside of the billing department are not guaranteed. We do not issue prorated refunds for cancellations received early in a billing period, but we will finish out the month if requested.

(e)Continuation of work on a client that is passed due who did not cancel will result in accrued back payments due, but we do not charge interest. We promise to keep accurate records of all communication and work performed to justify the back payment due.

(f)Our Services officially start the day you sign up and we begin the on-boarding process, not when we first post. We do not charge a setup fee for this very reason. This setup work and on-boarding fee is included in the monthly payment.

(g)This Agreement will supersede and replace all other agreements between the Parties of the same subject matter, including any agreements, directions, or claims made by Bridge Stacks employees, unless a formal variance is confirmed and agreed to by the client and executive level management at Bridge Stacks LLC

(h)Posting to Multiple Platforms – Many of our packages include posting to multiple platforms through a platform technology. In social media marketing practices, it is common for accounts to get disconnected for multiple reasons out of our control. Our pricing model is based on posts going out on a minimum of one channel, whereas all additional platforms are considered free additions (For example, if a client wants Facebook alone, it does not reduce our $99 package pricing because the client is not utilizing LinkedIn or Twitter). We request our clients check their social media accounts once a week not just to review content and provide feedback, but to also alert us of any possible disconnects so we can promptly reconnect. For this reason, if Bridge Stacks is posting to at least 1 social media channel we are fulfilling our contractual obligation as laid out in our terms and conditions. There will be no refunds in the event of additional channels receiving no posts for any period of time.

(i)Level 2 and above packages that include content review, or plans, will continue to operate as normal, even in the event that the client does not respond to the content we send and mark for approval. We will keep sending content weekly until the plan is cancelled. In the event of this, our policy is to pause billing while the backlogged plans that were already created get approved and posted to the client’s account. At this time, the client can either cancel or resume normal billing. Client agrees to one round of edits per week of plans.

(a)1 Social Media Account Suspensions, Loss of Access, or Deletion – Client will indemnify and hold harmless Bridge Stacks and its customers, suppliers, directors, officers, agents and employees from and against any and all losses, costs, damages, liabilities and expenses (including, without limitation, reasonable attorneys` fees) arising out of or relating to any issues with social media account suspensions, accidental loss of access or deletion, or any other issues with regards to third-party platforms.